FAQ

SHIPPING

Orders are aimed to be dispatched (excluding all pre-orders) within 2 working days. All orders are dispatched from Tasmania, Australia, Monday through Friday, excluding public holidays.  

 

*Please note: during "Peak Periods" (November - January), some orders may take up to 7 working days to be dispatched. Your patience and understanding during this time is appreciated!

 

Orders are shipped via Australia Post at this time. 

Express Shipping

If your order is urgent, please select this option, however please also understand that paying for Express does not expedite order dispatch; it just means the courier will deliver your parcel sooner once in their hands.
 

Shipping rates are based upon the current Australia Post postage rates, and are in line with the total weight of your order and increase the bigger your order is. 

 

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INTERNATIONAL SHIPPING

Currently we do not offer International shipping, however this is in the works. For notifications on when this service becomes available, please sign up to our newsletter!

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DELAYS

During public holidays, peak periods, temporary closures, strikes and adverse weather conditions, to name a few, potential processing and shipping delays may occur. While efficient shipping and processing services are of high importance, Lauren Maree Creations is not liable for any delays that occur during transit of your order. No refunds will be processed for delays unless the order is deemed 'lost in transit' following a formal investigation.

If your order is taking longer than the estimated delivery time, please double check that your shipping address is correct and contact your local postal service if lengthy delays continue. 

If you require further assistance, please get in touch sooner rather than later. This gives us a better chance of tracking your order and lodging a subsequent investigation with our shipping carriers if required.

Please note we can no longer lodge order investigations for orders older than 2 weeks past your suggested delivery date.

Email laurenmareecreations@hotmail.com and you will receive a reply within 1-3 working weekdays.

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ESTIMATED TIMES OF ARRIVAL

Please refer to your order confirmation email for estimated shipping times. These times should be used as a guide and begin from the day of dispatch, not the day of order placement.  
 

Standard Post: Same State: 2-4 business days - Interstate 3-9 business days
Express Post: Same State 1-3 business days - Interstate 2-4 business days

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CHANGE OF MIND & CANCELLATIONS

Please consider and double-check your order. 

CONSIDER: Did you get everything you needed/wanted? Do you need any gifts for friends or family? Did you check for any bundles?

DOUBLE-CHECK BEFORE PLACING: Is your address 100% correct? Make sure to add your discount code if you have one! Only one discount code can be redeemed per order.

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Lauren Maree Creations does not permit exchanges, change-of-mind returns, or order amendments once your order is submitted.

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Please understand that refund requests for unused vouchers, discount codes or purchases made before any sales are announced cannot be processed. Thank you for your understanding. 

 

To ensure fairness to all customers, these policies must be strictly enforced and I kindly ask that you do not request exceptions, as all such inquiries will be respectfully declined. Thank you for your understanding.

 

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ORDER TRACKING

Once your order has been dispatched, it cannot be modified or expedited during the shipping process. You will receive an email with tracking information as soon as your order is shipped.

 

Please allow up to 24 hours for the tracking information to become active.

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Unfortunately, Lauren Maree Creations has no control over how Australia Post operates and can not guarantee they will deliver to your door/post box or leave a notice for an attempted delivery, especially during busy periods.

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Lauren Maree Creations is not responsible for delayed, stolen or missed deliveries. This includes any failure to collect orders within allocated time frames from designated collection points, and it is the customers responsibility to track and manage the successful delivery of their order.

For real-time delivery updates on international orders, including possible delays, attempted or final deliveries, please use Australia Post's tracking services on their website or app using your existing tracking number (this will remain valid for this purpose).

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PRE-ORDERS

Orders that include any preordered items (as indicated in the product description) - your entire order will be retained and dispatched once the preordered item becomes available. 

If you prefer to receive separate shipments, you will be required to make two separate online orders, which will incur shipping costs for each order. 

 

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RETURNS AND REFUNDS

Please take care when choosing your products and double-check at checkout; exchanges and change of mind returns are not permitted.

 

Instances of transit damage, incorrect orders or faulty items are unlikely. If such an issue arises, please contact laurenmareecreations@hotmail.com within 48 hours of receiving your incorrect order or faulty item with your order number and photo proof.

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All products are packaged and handled with great care and attention, and to consider the environment, only the minimum amount of packaging required is used to avoid potential transit damage. At this time, we do not provide gift boxes or gift wrapping for purchases.

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Refunds or replacements for damaged items

If an item arrives damaged in transit, you are eligible for a free replacement or a partial refund of that item cost, depending on severity of the damage. Please email with photos of the damage and order number as soon as you receive it.

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Refunds or replacements for orders lost in transit

Following a formal investigation by Australia Post, if an order is deemed 'lost in transit', you can either receive a refund for your order OR arrange for a replacement order to be sent to you.

 

Incorrect item received

If an incorrect item is sent to you by mistake, all costs for the correct item to be re-sent will be covered by Lauren Maree Creations. Should you wish to keep the incorrect item we can arrange a gift card for any price difference. 

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Order not delivered

If your order was not delivered because no one was home or the parcel was not collected within a set time frame from a designated collection point, usually it will be returned to the sender (in this case, me!).
 

You are eligible for a refund, minus your original shipping fee and any associated return shipping ($11.90 Australia Post RTS fee) and restock fees, only after your parcel has been sent back.
 

Resend order requests will be re-shipped at the customer's expense.  
A manual invoice will be emailed for payment of these shipping charges.
 

Incorrect shipping address

Any address updates and order cancellations are only possible if your order hasn’t been processed or dispatched. 

Please email laurenmareecreations@hotmail.com as soon as possible with your order number in the email to change your address or cancel your order during extreme circumstances.

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Please note: if you entered the wrong shipping address, and your order was delivered to said wrong address, refunds cannot be issued.

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Thank you for your understanding and support.

Lauren Maree Creations